Where am I located?

East Lothian, Scotland.

How do I buy something I’ve seen?

The online shop is open when I restock with new pieces.

You can follow me on Instagram @lilyannaarmstrongart

Where do I ship too?

I currently only ship to the UK. Please enquire through Instagram or email if you wish to ship something abroad, may not be possible at this time.

Shipping and Handling

Please make sure that your delivery/shipping address is accurate. If a parcel is returned to us due to an incorrect address please contact me via email to rearrange shipping within 6 months.

To ship - we require your phone number (including country code) and email address.

Note that the buyer is always responsible for all shipping/handling, insurance and customs frees.

Shipping covers cost of shipping and insurance for the items and not the customs fees.

Customs/Import Duties

Since 1st January 2021, shipping to the EU has changed.

Each country will have their own import duties/customs fees, please check you are happy with these before ordering as you will be responsible for the taxes or charges you may receive.

What happens if I don’t receive my parcel?

Please contact me via email with your order number and name so I can make a claim online - lilyannaarmstrongart@gmail.com

Orders sent via Royal Mail or DHL are subject to Royal Mail/DHL terms. Parcels are not considered lost/missing by the until 25 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 25 working days after the order sending date.

How long does it take to ship?

Orders placed will be dispatched within 1-2 weeks from the day of purchase.

All UK orders are sent sent via Royal Mail.

We cannot guarantee delivery by Christmas.

What happens if my item arrived damaged?

In the rare event an item arrives damaged please email me with your order number and a photo of the damaged item and packaging to lilyannaarmstrongart@gmail.com

Please do make sure your shipping details are correct as I cannot accept liability for loss of a shipment because of an incorrect shipping address.

I am not responsible for items missing or damaged in transit; therefore, it is advised to obtain a proof of postage certificate and preferably return them 'tracked'.

Is a refund possible if I am not happy with my items?

Yes, it is. Please first send me an email, with a picture of the received pieces, and the reason why you are not happy with them. Please pack as carefully as possible.

Note that you are responsible for initial shipping costs and return shipping costs. If the item is damaged upon return, the you are responsible for any loss in value. We will only refund the return shipping costs if the item is faulty, damaged or you were sent the wrong item.

Refunds will be sent to the original payment method once we have received and inspected the item.

I do not give permission for my original products to be copied, reproduced, duplicated, resold, sold or expolited.